As we wrap up another successful Open Enrollment Period, let's examine one of the drivers of this year’s record-breaking enrollment numbers: Key Performance Indicators and their role in delivering exceptional
Our AI journey began with a groundbreaking launch of an Interactive Virtual Assistant (IVA) in partnership with Nevada Health Link, setting a new standard for consumer engagement in the state-based
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at GetInsured. As an experienced contact center manager with
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery,
At GetInsured, we understand the importance of staying ahead of the curve. Our contact center isn't just a support center: it's a strategic asset driving success for our clients and
Nevada Health Link enrolled 6,017 Nevadans during its limited-time Exceptional Circumstance Special Enrollment Period (ECSEP) in response to COVID-19. The ECSEP — which ran from March 17 to May 15,
I’m sure you’ve been inundated with emails and posts about the novel coronavirus. While I don’t want to add them, it’s important to me, and to everyone at GetInsured, that
Just like every other business in the country, our call center has had to adjust to life in the face of a pandemic. When the level of intensity began to
At this week’s Blue Cross Blue Shield National Summit, where Blues plans (along with their vendors/ partners) gather to learn from each other, the theme was “Navigating Change.” One of
“Easy.” We often hear from our customers that MyBenefits – a private health insurance exchange software platform built by Array Health – is “easy to navigate” and “easy to use.” From a client services standpoint, this is music to our ears. Health insurance is complicated. We want our customers to feel confident throughout their shopping experience on MyBenefits and we want them to feel comfortable returning to the site at any time to access their insurance information.