At GetInsured, we understand the importance of staying ahead of the curve. Our contact center isn’t just a support center: it’s a strategic asset driving success for our clients and improving outcomes for consumers. With our unparalleled expertise and innovative solutions, we’re redefining what it means to provide exceptional health care exchange support. 

The GetInsured mission is to help modernize and streamline health insurance enrollment – in other words, to help all Americans “get insured” with the health insurance plan that best fits their needs and in an efficient, consumer friendly, and cutting-edge manner. We believe enrolling in health insurance should come with the same ease as buying a plane ticket or booking a hotel room online.  

GetInsured is proud to leverage over five years of extensive experience in managing sophisticated contact centers across multiple states, including Nevada, Pennsylvania, and Virginia. We have honed our training methodologies to be both flexible and effective, ensuring that they are finely tuned to the diverse requirements of our clients.   

A Model of Efficiency and Innovation 

Our contact center is more than just a service provider; it’s a hub of continuous innovation. We pride ourselves on our integrated solutions, designed to empower client exchanges and deliver superior support to consumers. From brokers and carriers to navigators and assisters, we provide specialized services aimed at enhancing performance and satisfaction across the board. 

Innovative Contact Center Solutions 

Innovation is at the heart of everything we do. We continually invest in cutting-edge technologies to ensure efficacy. Mobile applications, service delivery dashboards, sophisticated work routing tools, and automated bots are just a few examples of our commitment to enhancing the user experience and reducing call handling times. 

Our Team 

Our contact center is purpose-built for state exchanges, achieving outstanding interoperability with our technology platform. Staffed by skilled professionals deeply knowledgeable in health insurance nuances and back-office operations, we ensure seamless support for consumers. Our track record speaks for itself, with successful partnerships in Nevada, Pennsylvania, and Virginia, where we consistently meet rigorous Service Level Agreement metrics. 

Contact Center Training 

Our training approach is built on the solid foundation of adult learning theory, which recognizes the varied backgrounds, experiences, and learning styles of adult learners. Reflecting our culture of “customer first, always,” as part of our standard deliverables, GetInsured includes a comprehensive training program organized by the functional experts from our product and contact center management teams. Our functional experts acquired hands-on experience by training stakeholders while working with our state clients and understand that not all people learn in the same way.  

Contact center staff receive in-depth training that mirrors that of enrollment professionals. This enables them to perform application, eligibility, and enrollment processing functions, including (but not limited to) the following:  

  • Account maintenance support such as account creation, lock-out or password reset support, or communication (paper vs mail, SMS opt in/out) preferences    
  • Provide Qualifying Life Event/Special Enrollment Period (QLE/SEP) assistance during periods other than Open Enrollment  
  • Application submission  
  • Eligibility determination  
  • Refer customers to appropriate agencies or other entities such as agents or EDEs for plan selection guidance   
  • Guiding consumers through the plan shopping and their enrollment journey including enrolling them in a Qualified Health Plan (QHP) and/or Stand-Alone Dental Plans (SADPs) plan of their choosing (CSRs will not make plan recommendations or provide advice as they are not licensed to do so)  
  • Review and processing of data matching issues (DMIs)  
  • Help consumers with information about which documentation to provide to maintain their eligibility for Advance Premium Tax Credits (APTCs) and cost-sharing reductions (CSRs) 
  • Processing of Complaints   

GetInsured stands at the forefront of revolutionizing health care exchange support, underpinned by our dedication to innovation, efficiency, and exceptional service. Through our comprehensive approach—from advanced training techniques to cutting-edge technology—we are not just meeting but exceeding the expectations of our clients and the consumers they serve. As we continue to expand our reach and refine our offerings, GetInsured remains committed to ensuring that every American has access to the information and support they need to make informed health insurance decisions. Our journey is one of continuous improvement, with the goal of making health insurance enrollment as simple and accessible as possible.