Supporting Our Customers and Theirs
“Easy.” We often hear from our customers that MyBenefits – a private health insurance exchange software platform built by Array Health – is “easy to navigate” and “easy to use.” From a client services standpoint, this is music to our ears. Health insurance is complicated. We want our customers to feel confident throughout their shopping experience on MyBenefits and we want them to feel comfortable returning to the site at any time to access their insurance information.
Cost-Sharing Reductions Explained
A Basic Explanation If you qualify, the Affordable Care Act (ACA) can help you afford insurance by paying part of your healthcare costs.With a cost-sharing
Coinsurance Explained
A Basic Explanation Coinsurance (or co-insurance) simply refers to the percentage you pay when you and your insurer split the cost of some types of
Medical Tests Explained
A Basic Explanation If you go to your doctor because your stomach has been hurting for a while, it’s unlikely he’ll just guess at what’s
Add These Reports to Your Year-End Reading List
Every year around this time, analysts, consultancies, and human capital researchers publish a barrage of annual reports on employer-sponsored health benefits. Array is keeping a close eye on movement and trends in this space, and there's certainly no shortage of reading material or data.
Connecting the Dots: How to Avoid Communication Breakdowns Once Your Exchange is up and Running
The key to making a private exchange work on an ongoing basis after launch is communication. While this statement may seem obvious, in my experience in an account management role with Array's clients, I have found the need to continuously reiterate the importance of communication.
Will the Federal 834 Enrollment Format Become a New Standard?
We at Array Health are deeply interested in file standardization. While we've got a lot of experience interfacing with our clients using their proprietary file formats, standardization across the industry makes life easier for everyone. If health insurance had its own version of pain remediation, it might just be file standardization.
Exchange vs. Marketplace: What’s in a Name?
Prior to the signing of the Affordable Care Act (ACA), the term “exchange” meant something to military communities, stock or commodity traders and readers of historical fiction.
Studies Continue to Show Increasing Interest and Adoption of Private Exchanges
There has been a lot of activity and questions raised in the past month around exchanges, but one thing is clear--private health insurance exchanges are gaining in popularity.
A Brief History of the 834 File and Why It’s Here to Stay
When people think of a private health insurance exchange, they generally think of the marketplace itself, but there’s a lot of work that goes into the backend, including enrollment files, member maintenance files, billing data, plan data, and rating data. We’ve been managing and maintaining integrations with carriers’ enterprise systems since 2006, but in this blog post we’ll focus on one of the most notorious file formats for enrollment and why it’s here to stay.