The key to making a private exchange work on an ongoing basis after launch is communication. While this statement may seem obvious, in my experience in an account management role with Array's clients, I have found the need to continuously reiterate the importance of communication.
We at Array Health are deeply interested in file standardization. While we've got a lot of experience interfacing with our clients using their proprietary file formats, standardization across the industry makes life easier for everyone. If health insurance had its own version of pain remediation, it might just be file standardization.
When people think of a private health insurance exchange, they generally think of the marketplace itself, but there’s a lot of work that goes into the backend, including enrollment files, member maintenance files, billing data, plan data, and rating data. We’ve been managing and maintaining integrations with carriers’ enterprise systems since 2006, but in this blog post we’ll focus on one of the most notorious file formats for enrollment and why it’s here to stay.
Here at Array we’ve been powering private exchanges since 2006 and have seen firsthand how this strategic channel can give consumers more choice, help employers control costs and drive incremental business for our insurer clients.
If anyone asks me what I do at Array, my answer is that I’m a “connector of the dots”. My role is to work with our health plan clients to understand their needs, look for synergistic alignments with Array’s strategy, and collaborate on a daily basis.