Health insurance exchange (HIX) operations involve many moving pieces: they serve a variety of populations, coordinate with numerous agencies, and must continually adapt to changes in policy and public health
As digital technologies advance, health insurance exchanges are increasingly moving away from on-premises infrastructures and adopting cloud computing practices, presenting agencies with an important choice: implement a hybrid solution –
At GetInsured, we understand that security and privacy are the cornerstones of trust. Whether we’re managing sensitive consumer data or ensuring seamless system performance, our approach is grounded in rigorous
Many individuals and families experience numerous changes in health insurance program eligibility over the course of their lives, qualifying for Medicaid or the Children’s Health Insurance Program (CHIP) during some
Our AI journey began with a groundbreaking launch of an Interactive Virtual Assistant (IVA) in partnership with Nevada Health Link, setting a new standard for consumer engagement in the state-based
Clear and timely notices and communications from health insurance exchanges play a crucial role in helping consumers maintain their health coverage and stay informed about critical updates. For many individuals
For decades, the traditional call center has functioned as the primary conduit between businesses and their customers, providing service by phone to answer questions, resolve issues, and handle complaints. This
On October 10, 2024, the Centers for Medicare and Medicaid Services (CMS) released the proposed Notice of Benefit and Payment Parameters (NBPP) for Plan Year (PY) 2026. The comment period
Open enrollment is a pivotal period for both consumers and insurers. It’s the time when individuals can enroll, renew, or change their health insurance plans for the upcoming year. Given
When it comes to Affordable Care Act health insurance plans and Medicaid, accurate and timely eligibility results are critical. With over a decade of experience providing state-based exchange (SBE) solutions,