Our AI journey began with a groundbreaking launch of an Interactive Virtual Assistant (IVA) in partnership with Nevada Health Link, setting a new standard for consumer engagement in the state-based
In recent years, call centers across the country have undergone a significant transformation, largely due to the integration of call automation, and other evolving technology like chatbots, into their operational
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery,
As the CEO of a forward-looking tech company, I've witnessed firsthand the transformative power of technology. Our mission has always been to leverage this power to make health insurance enrollment