Our Fully Cloud-Based Health Insurance Exchange Solution with AWS: A Leap Beyond Hybrid Solutions
As digital technologies advance, health insurance exchanges are increasingly moving away from on-premises infrastructures and adopting cloud computing practices, presenting agencies with an important choice:
Elevating Our Contact Center’s Success through Key Performance Indicators
As we wrap up another successful Open Enrollment Period, let's examine one of the drivers of this year’s record-breaking enrollment numbers: Key Performance Indicators and
Safeguarding Trust: Our Approach to Security and Privacy at GetInsured
At GetInsured, we understand that security and privacy are the cornerstones of trust. Whether we’re managing sensitive consumer data or ensuring seamless system performance, our
The Evolution of Account Transfers: Strengthening Medicaid and Marketplace Integration for the Future
Many individuals and families experience numerous changes in health insurance program eligibility over the course of their lives, qualifying for Medicaid or the Children’s Health
From Nevada to Georgia: How Our AI Tools Are Driving Innovation in State-Based Exchanges
Our AI journey began with a groundbreaking launch of an Interactive Virtual Assistant (IVA) in partnership with Nevada Health Link, setting a new standard for
The Building Blocks of Outstanding Customer Service: Empowering Representatives
A look at the skills and traits that make top-performing agents, from empathy to active listening, and other best practices at GetInsured. As an
The GetInsured Solution Enables States to Seamlessly Deliver Timely Health Insurance Notifications
Clear and timely notices and communications from health insurance exchanges play a crucial role in helping consumers maintain their health coverage and stay informed about
From Call Centers to Contact Centers: The Evolution of Consumer Assistance
For decades, the traditional call center has functioned as the primary conduit between businesses and their customers, providing service by phone to answer questions, resolve
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care, preventive services, and offers financial protection. Despite historic health insurance enrollment
The Latest Updates to Affordable Care Act Enhanced Subsidies: What You Need to Know
The Affordable Care Act (ACA) has been a cornerstone of the American health care system since its implementation, aimed at increasing access to affordable health