From Call Centers to Contact Centers: The Evolution of Consumer Assistance
For decades, the traditional call center has functioned as the primary conduit between businesses and their customers, providing service by phone to answer questions, resolve
Understanding the Uninsured Rate in the United States
In the U.S. health care system, health insurance provides better access to medical care, preventive services, and offers financial protection. Despite historic health insurance enrollment
The Latest Updates to Affordable Care Act Enhanced Subsidies: What You Need to Know
The Affordable Care Act (ACA) has been a cornerstone of the American health care system since its implementation, aimed at increasing access to affordable health
GetInsured Policy Brief: Notice of Benefit and Payment Parameters (NBPP) Plan Year 2026
On October 10, 2024, the Centers for Medicare and Medicaid Services (CMS) released the proposed Notice of Benefit and Payment Parameters (NBPP) for Plan Year
The Importance of Marketing to Consumers Before, During, and After the Health Insurance Open Enrollment Period
Open enrollment is a pivotal period for both consumers and insurers. It’s the time when individuals can enroll, renew, or change their health insurance plans
Mastering Eligibility: Driving Excellence Through Accountability
When it comes to Affordable Care Act health insurance plans and Medicaid, accurate and timely eligibility results are critical. With over a decade of experience
Open Enrollment for 2025 Health Insurance Starts Soon
The 2025 health insurance Open Enrollment Period starts in just a few weeks, offering an important opportunity for both existing and new consumers to secure
A New Standard in Carrier Onboarding: Inside the GetInsured Proven Process
As the cornerstone of a successful health insurance exchange, carriers require a streamlined process and a user-friendly platform to easily help customers find and enroll
The Power of Branding in State-Based Health Insurance Exchanges
As states contemplate the transition from Healthcare.gov to state-based health insurance exchanges (SBEs), the importance of thoughtful and strategic branding cannot be overstated. Branding is
Protecting Clients and Consumers
Recent news has highlighted that a small number of rogue insurance agents and brokers have manipulated consumers' Affordable Care Act plans without their approval. While