Consumer Assistance Center

Discover a new standard in customer support – one where human support and advanced technology work together to deliver superior results for both your customers and your workforce. Our CAC enables real-time collaboration among consumers, agents, and contact center representatives, all within a single, unified platform. With real-time data sharing, everyone has access to the same up-to-date information, eliminating the challenges of disconnected systems and making room for greater efficiency, enhanced service, and a smoother experience for every user. 

We’re more than just a vendor: we’re a partner who’s invested in your mission and dedicated to your success. Our CAC is led by experienced professionals who bring both expertise and heart to everything they do, and when challenges arise, we stand by your side, acting quickly and calmly and never losing sight of what matters most: serving your community. We listen, we adapt, and we work with you to achieve your goals.

At GetInsured, we believe the heart of every great contact center is its people. That’s why we prioritize hiring customer service representatives (CSRs) who know your state and understand your community. Our CSRs are trained not just in the ins and outs of health coverage, but also in the unique needs and local flavors of each state, sometimes even down to the dialect. Whether it’s a Pennsylvanian “yinz,” a Georgian “y’all,” or a “howdy” from Nevada, we aim to create a sense of familiarity and trust with every call.

Our “customer first, always” culture is at the core of everything we do. We invest heavily in training that goes beyond the basics, making sure that our CSRs fully understand the ACA, the health care marketplace, and, most of all, their responsibility to guide your residents to the coverage they need. Each CSR is thoroughly trained in strict data privacy protocols, ensuring that all personal information (PII) is handled with the highest standards of security and confidentiality. We know that every call matters, and we are committed to providing patient, knowledgeable, and compassionate support, no matter how complex the situation.

Whether it’s navigating complex marketplace issues, troubleshooting technical concerns, or supporting consumers through their enrollment journey, our dedicated line means agents, carriers, and brokers can connect directly with a specialized team of CAC subject matter experts who understand the unique challenges they face.

Our experts work alongside these professionals to resolve issues efficiently and thoroughly, providing tailored guidance and proactive solutions. We know how vital their role is in helping consumers access coverage, and we’re committed to being a responsive, knowledgeable resource they can rely on, every step of the way.

As consumer needs evolve, so does our approach to support. Whether it’s through AI-powered virtual assistants, mobile and multilingual support, or skills-based routing that connects each consumer to the right expert, our technology adapts to every situation. Simple tasks like password resets can be handled quickly and easily through self-service digital tools, allowing consumers to make changes on their own at the time that works best for them. And when questions become more complex, consumers are connected to our skilled representatives, ready to provide expert human care.

The impact of our commitment is seen across the country. We’re proud to partner with states that share our vision for accessible, high-quality health coverage. Explore the map below to see where our Consumer Assistance Center is making a difference every day.