The efficiency of state and customer support staff often depends on the access they have to information about the consumer, including a consumer’s status, interaction history, and communications – the GetInsured Customer Administration Portal provides this information in a single interface. From documenting and resolving consumer calls to reviewing tasks and tracking tickets, the Customer Administration Portal offers the insight and capabilities staff need.
Depending on their role in the customer administration ecosystem, our Customer Administration Portal allows users to:
View consumer information, enrollment data and history, ticket history, and ticket status
Assist consumers with interventions, ranging from password resets and ticket status updates to application changes
Support carriers, agents, and assisters with inquiries and issues
Send 834 transactions to carriers
Provide technical troubleshooting
View and modify case management tickets
Assign ticket categories and priority levels
Create new ticket categories
Escalate tickets to appropriate representatives
Monitor key performance indicator metrics
View real-time operations
Edit notice templates and trigger notices
And much more…