Together, Array Health and Corporate Call Center Inc. Provide Full-Service Private Exchange Enrollment Support
SEATTLE, WA – October 16, 2014 – Array Health and Corporate Call Center Inc. (CCC) jointly announced a partnership that will allow Array Health to provide a Consumer Service Center for insurers that are using the Array private exchange solution. The Consumer Service Center will deliver inbound and outbound call services, call volume management, scripting integration, call recording, TTY system and language line support.
The Array private exchange solution enables health plans to deliver their own branded online exchange — a strategic channel that helps them differentiate their offerings, better serve their existing customers and attract new members. Array Health’s insurer customers use the private exchange solution to manage groups of all sizes as well as retirees and individuals. The solution supports multiple funding models, including defined benefit and defined contribution, and is built upon the Array Spectrum™ health insurance e-commerce platform.
CCC specializes in supporting the full customer lifecycle of sales, service and retention for the insurance, healthcare and pharmaceutical services sectors. CCC is licensed and operating in all 50 states and the District of Columbia, has an on-site training center and has extensive experience with the Array private exchange solution.
Private exchanges require insurers to support consumers throughout the shopping and enrollment process. More than basic phone support, insurers need a scalable, end-to-end solution that supports members using multiple channels, including phone, chat and email.
The Array Health-CCC joint offering provides insurers with a flexible solution that integrates with their existing customer service operations. The Consumer Service Center provides role-based access to the exchange by highly trained agents who are ready to answer pre-enrollment questions, discuss plan options, update demographic information and more. These call center operations can scale as needed and integrate with an existing internal call center or service provider, or provide full call center services.
“We have worked with Array Health and their clients for several years and are excited to formalize our partnership. Array has the market-leading private exchange solution and we are the customer service experts. We make a great team,” said Bob Glaser, CEO of Corporate Call Center Inc.
“This partnership with Corporate Call Center will allow Array Health to offer the robust consumer support that our insurer clients need. We look forward to complementing our Marketplace shopping functionality with CCC’s full range of call center support,” said Jonathan Rickert, CEO of Array Health. “Being able to pick up the phone and have your questions answered is critical to health insurance customers. Having worked with the CCC in the past, we know they are the right partner for us in this crucial area.”
About Array Health
Array Health is a leading provider of private insurance exchange technology. Its cloud-based software platform enables health plans of any size to deliver their own branded online exchange — a strategic channel that helps them compete and thrive. It also provides employers a new way to control costs and gives members a better way to buy benefits. Array Health is a privately held company based in Seattle. To learn more, visit arrayhealth.com.
About Corporate Call Center Inc.
Since 2002, Corporate Call Center’s professionally-trained agents and ‘Best in Class’ call center services have provided exemplary support to both local and national health care companies; supporting clients in both the sales and enrollment process, offering customer service support, and conducting customer satisfaction surveys. To learn more, visit www.corporatecallcenter.com.
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For Array Health
Collin Roberts
Edelman
(206) 664-7839
Collin.roberts@edelman.com
For Corporate Call Center
Jim Gallagher
(215) 283-4239
Jgallagher@corporatecallcenter.com