In recent years, call centers across the country have undergone a significant transformation, largely due to the integration of call automation, and other evolving technology like chatbots, into their operational
In a world seemingly being taken over by new Artificial Intelligence (AI) technologies, where does Robotic Process Automation (RPA) fit in? We sat down with Rajiv Chawla, VP of Delivery,
Saturday, March 23rd, marks the 14th anniversary of the Affordable Care Act (ACA), one of the most significant health policy initiatives in the United States in recent decades. As we
The clock is winding down on 2023 and so is the time to take advantage of your health insurance benefits for the year. If you’ve been using your health insurance
On September 30, a $24 billion investment in childcare finding from the 2021 American Rescue Plan Act (ARPA) will come to an end, putting affordable childcare at risk for millions
Last week, the Centers for Medicare and Medicaid Services (CMS) made public letters it sent to state Medicaid agencies across all 50 states and Washington, D.C. The letters identified three
On July 28, the Biden Administration released new data confirming that many who had health coverage during the coronavirus pandemic are now losing it. While a decline in Medicaid coverage
According to recent data from KFF, 75% of the nearly three million Americans who have lost Medicaid coverage may still be eligible for the public health insurance program. Across 32
According to new data from KFF, about 75 percent of the 2.7 million people who have lost Medicaid coverage across 32 states and Washington, D.C. still may be eligible for
Enrolling in a health insurance plan can be a daunting and complicated task. That’s one reason that Insurance Brokers are a critical part of the health insurance enrollment process. Brokers